WHATSAPP · BUTTERFLY PRIME SOLUTIONS
WhatsApp Business API Integration
Your customers already live on WhatsApp. The WhatsApp Business API lets your website, CRM or system send order updates, payment confirmations and reminders automatically, and lets your team handle customer chats from one shared inbox instead of a single phone.
14+ years · 650+ clients · 1,200+ projects · 467+ websites · 348+ systems delivered since 2012
USE CASES
What you can do
Order and payment alerts
Automatic confirmations when an order or M-Pesa payment comes in. See M-Pesa integration.
Reminders
Appointment, rent, fee and renewal reminders sent from your system.
Shared team inbox
Several staff answer customer chats on one business number.
Website chat
Click-to-chat buttons and forms that open a WhatsApp conversation.
Automated replies
Answers to common questions and simple menus, with hand-over to a person.
Connected records
Chats and messages linked to customers in your CRM or system.
WHICH ONE?
API vs the WhatsApp Business app
The free WhatsApp Business app works for one phone and manual replies. The API is for businesses that need automatic messages from their systems, several agents on one number, or integration with a CRM or web application. Messages sent through the API follow Meta’s rules: approved templates for business-initiated messages, and customer opt-in.
PROCESS
How we set it up
01 Discovery
What you send, to whom and from which systems.
02 Account set-up
WhatsApp Business account, phone number and business verification with Meta.
03 Templates
Message templates written and submitted for approval.
04 Integration
Your website, CRM or system connected and tested.
05 Go live
Launch, then monitoring and support.
PRICING
Pricing
Set-up is quoted per project; Meta charges per conversation or message according to its own pricing. Contact us for a quote.
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FAQ
Frequently asked questions
What is the WhatsApp Business API?
It is Meta’s platform that lets businesses send and receive WhatsApp messages from their own systems, with several agents on one number.
How is it different from the WhatsApp Business app?
The app works on one phone with manual replies. The API connects WhatsApp to your website, CRM or system for automatic messages and shared team inboxes.
Can WhatsApp messages be sent automatically?
Yes. Order, payment and reminder messages can be sent automatically using templates approved by Meta.
Do customers need to opt in?
Yes. Meta requires customer opt-in for business-initiated messages, and we set up the templates and opt-in flow with you.
How much does WhatsApp Business API integration cost?
Set-up is quoted per project, and Meta charges for messages according to its own pricing. Contact us for a quote.
Ready to automate WhatsApp?
During working hours (Monday–Friday, 8am–6pm EAT) we reply within minutes. Ready to talk? Schedule a discovery call to discuss your project. We’ll meet online or in person, whichever suits you.